An Open Letter to Our Customers

The recent commemoration of the 10th anniversary of the September 11th attacks brought back a flood of memories of a day that none of us will ever forget. For those of us who happened to be living or working in New York City on that tragic day those memories are especially difficult.

But I will also always remember the spirit of patriotism and community that swept the country in the days and weeks following those attacks. There were American flags everywhere and it seemed as if we were all willing to pitch in and help each other in way that had not been seen in this country for a very long time.

As the months and years passed that spirit faded somewhat and we all settled back into our daily lives and routines. For those of us who work in the field of logistics this meant focusing on our business and on such matters as preparing inbound receipts, inventory, shipping orders and controlling backorders.

Something occurred recently, however, that brought back to me that sense of common purpose we all felt after 9/11—I thought I would share it with you and I hope it inspires you as well. As you may or may not know, Axis works with the USO and someone from that organization forwarded me an email from a corporal in Cherokee Company, 2nd Battalion, 87th Infantry Regiment, 18th Mountain Division. The email is lengthy, but I didn't feel as if I should cut a word:

"We received several boxes last week. An X-box, PS-3, video and board games, lounge chairs. The horseshoes are a big hit as are the bean bag chairs. There is so much, thank you! The men are currently on an operation, when they return we will set everything up in a tent. We will take pictures as we open the packages. Your packages arrived the day after we lost one of soldiers, we also had two severely wounded on that operation that had to go home, great timing. In fact that was just our Company, during that 24 hour period, each company had a death, it has really been intense! The day they returned from that operation they quickly began using the horse shoes. We have since had the memorial and have moved on, but have not had time to open all the boxes, just an inventory thus far. You guys are awesome. I told you the casualty report because I know people say thanks all the time, but really thanks. To see their faces after so much ugliness - wow. If you've ever had a bad day and wondered why you are doing your job, well you should of seen how much horse shoes and bean bag chairs made them feel so happy after they watched their friend die. Keep up the great work and thanks again for helping my men get through this with a little hug from home. 1SG Meraz, the "Father of the Company."

At Axis every package we ship is important to us because we know how important it is to our customers. But sometimes the packages we ship are even more important than any of us realize.


Brian Harvey
Executive Vice President of Sales & Marketing
Axis Global Logistics